Shipping Policy

Shipping Policy


Shipping Policy

Order Statuses:

  • (Confirmed): In this status, the store receives the customer’s order, verifies that the order amount has been credited to the store’s account, confirms product availability from the official product store or authorized distributors, and finally prepares the order for shipment. If the customer’s order is unavailable from the official product store or authorized distributors, the customer will be contacted and given the choice to cancel the order and receive a refund, or request another product from the store. Processing days do not begin until payment has been collected, regardless of the payment method.

  • (In transit or being processed): In this status, the order is monitored from the time it leaves the official product store or authorized distributors. The product is checked to ensure it matches the customer’s order and is free of any manufacturing defect. This is the longest stage in the customer’s order process. It means that the order has been fully prepared and transferred to the international carrier, pending issuance of the shipping waybill, which is the longest stage in the shipping process. Once the shipping waybill is issued, the tracking number will automatically appear next to the order on the website.

  • (Handed over to the shipping company / In transit): In this status, the customer’s order has been handed over to the shipping company and is being delivered to the customer.

If the shipment arrives and the customer does not receive it, the customer is not entitled to claim compensation or request a return. During seasonal periods, such as the beginning of the school year, holidays, and winter, delivery times may be longer than those stated, particularly for branded and trending products.

Shipping Times and Methods by Product Category:

  • Regular products (clothing, shoes, bags, beauty and personal care products, cups): Direct air shipping, with the agreed delivery time ranging from (7) to (21) business days.

  • Electrical products, mobile phones, and specialized or heavy items:
    Special-edition products, mobile phones (smartphones), electrical appliances, and specialized or heavy items (exceeding 15 kg or requiring sea freight or specialized air freight) are subject to a shipping method determined according to the carrier’s circumstances. Their estimated shipping and delivery time ranges from (21) to (55) business days.

We apologize for any delay beyond our control and assure you that we follow up continuously with shipping companies to ensure that your orders arrive as soon as possible. Thank you for your understanding and trust in us.

Shipping to the Kingdom of Saudi Arabia:

According to the decision issued by the Transport General Authority in the Kingdom of Saudi Arabia concerning the regulation of postal parcel transportation, which requires shipping companies not to accept or deliver any shipment that does not contain a valid shortened national address, the customer acknowledges full responsibility for providing the store with the officially registered shortened national address details when placing the order.

If this results in a shipment delay, return, loss, or additional charges imposed by shipping companies or relevant authorities, the customer shall bear full responsibility and all resulting costs, with no obligation on the store to provide compensation, in compliance with the decision.

Accordingly, the store shall bear no legal or financial responsibility and shall not be obligated to provide compensation, a refund, or reshipment in the following cases:

  1. The customer does not have a shortened national address.

  2. An incorrect, incomplete, or officially mismatched national address is entered.

  3. The customer’s national address details are not updated with the relevant authorities.

  4. The shipment cannot be delivered, is delayed, or is returned because the national address details are missing or incorrect.

Declaration of Accurate Shipping Information:

The customer acknowledges and agrees to assume full responsibility for entering all shipping information correctly and accurately, including the national address within the Kingdom of Saudi Arabia or any international shipping address in any other country. The customer is also responsible for any delay or inability to process or deliver the order resulting from incomplete or incorrect information.

Important note: The order processing or shipping period does not begin until all shipping information and the national address have been completed and entered correctly in the system. The period begins on the date the information is complete and approved.

Important Notices Regarding Shipping and Navigation:

  • Changes to routes and airspace: Due to current conditions and the temporary closure of certain airspaces in several countries, the route of some cargo flights may be changed. As a result, the tracking status may sometimes indicate that the shipment has been returned or rerouted. This does not mean that the order has been canceled; it will instead be reshipped via alternative routes or different shipping companies to ensure delivery as quickly as possible. The suspension or reduction of operations by some shipping companies at present may also lead to changes in transportation methods and the rescheduling of some shipments.

  • Emergency operational conditions: All orders are being continuously monitored, and orders have been shipped according to the schedule set by agents and suppliers. Delays resulting from operational or navigational conditions beyond the control of the store and shipping companies may lead to an extension of the estimated delivery time until air traffic stabilizes and flights return to their normal routes.

  • Order cancellation before shipping: If the customer requests cancellation before shipping, the approved cancellation terms and conditions and applicable deductions stated on the website’s terms and conditions page will apply.

⚠️️ Notice Regarding the Chinese New Year Holiday:

Please note that the Chinese New Year holiday in 2026 will run from February 15 to February 23, 2026, in the Gregorian calendar. During this period, most companies, factories, and supply warehouses will be on official holiday, which may affect the shipping and delivery schedule. Any orders or shipping operations coinciding with this period will resume immediately after the holiday ends, and the Chinese holiday days will not be counted as official shipping and processing business days.